Refund policy

We have a 14 day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Roguegold@hotmail.com

 Please note that returns will need to be sent to the following address:

 ROGUE GOLD LTD

 68 KIRKGATE

SILSDEN

 BD20 0PA

Items sent back to us without first requesting a return will not be accepted. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

Exceptions / non-returnable items
Certain types of items cannot be returned, like Earrings 

Unfortunately, we cannot accept returns on personalised, bespoke or custom items and gift cards.

 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 14business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Roguegold@hotmail.com.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. If for any reason items arrive damaged please keep all packaging and take detailed images of the item and all packaging and damage. We quality check every item before posting and this is recorded on cctv.

To start a return, you can contact us at Roguegold@hotmail.com. Please note that returns will need to be sent back for inspection.

Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at Roguegold@hotmail.com.

Returns are subject to a 10% admin fee and have to be completely unworn. 

• We do not accept returns based on item was smaller than i expected - we endeavour to list all measurments of the item however we will credit the item and offer a full credit exchange.

• We do not accept returns based i have weighed it and im not happy about the price per gram.